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TOEFL Excellence Refund & Returns Policy


Our policy for refunds is that, if you purchase any non-sbscription product or service from this website – you have 30 days in-which to request a refund. If 30 days have passed since your purchase, you will not be able to receive a refund for your purchase.

If the product or service was an online course – and you have completed (or “consumed”) more than half of that course in the time between the purchase of the course and the receipt of the request for refund – then you are NOT eligible for a refund.

(The software used to create the course tracks one’s progress on the course. This is what is meant by “completed” or “consumed”.)

If the product or service purchased was a subscription – then the request for refund must be received within 14 days of purchase. If the request was received after 14 days from the charge, you will not be eligible for a refund, but you will be un-subscribed, and will not be charged any further. Access to the subscribed material will be revoked at the end of that subscription period.

Since “We” do not (at this time) sell any physical products – there is no possibility for a “Return” of a product.

It may be possible to “Exchange” a product or service for something else if it is agreed-upon between the customer and the owner of this site. He can be reached at:


Once your request for a refund is received, and is deemed valid (within the 30 days [for courses] – 14 days [for subscriptions] & and not more than 50% consumed) – you will receive your refund to the account on whatever method of payment that was used to purchase the product or service, and your access to that product/service will be cancelled.

If you are approved – then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a reasonable amount of time, and as quickly as possible.

An email will be sent you as soon as the refund has been issued by the owner of this site. The time is takes to receive the refund after that will depend upon the bank or organization that manages the account that was used as method of payment.

The exact amount of days for the entire process of receiving a refund is based on two things: 1. The physical process of issuing the refund (by the owner of this site). 2. However long it takes for the organization that manages the account of your original payment method (Bank, PayPal, etc.) to process the refund – (the second being out of the control of the owner of this site).

Late Or “Missing” Refunds

If you have not received a refund within a reasonable amount of time (based on the above stated information) – first check your bank account again.

Then contact your credit card company (or other organization) as it may take some time before your refund is officially posted.

Next – contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact the owner of this site at:

Sale Items

Sale items will be refunded at the sale price – not the original price.


Since “We” do not sell any physical products – we can not exchange any.

It may be possible to exchange a digital product for another – but only after negotiating & agreeing-upon the terms with the owner of this site:


Since we do not sell any physical products – this section is not relevant.

Shipping Returns

Since we do not sell any physical products – this section is not relevant.

Need Help?

Contact “Us” at:

Have An Excellent Day!


TOEFL Excellence

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